FAQ

1.Q: Are your UGG boots 100% authentic?
A: We only sell the original UGG boots. Don't worry about the quality. We have lots of customers from all over the world. They are very satisfied with our UGG boots.

2.Q: Why are the UGG boots on your web site cheaper than those on other sites?
A: We get the boots directly from the factory. Moreover, we don't need to pay tax fees and our shoes are free shipping. So our price is reasonable.

3.Q: Does www.greyugg.com have the quality guarantee?
A: We have a 100% quality guarantee. If the goods that you bought are defective in quality or have dirty incomplete situation of damage, you just need to contact our customer service personnel, we will be according to your requirement, handle and send back goods or exchange goods for you free.(less shipping fees)

4.Q: To what temperature will UGG footwear keep my feet warm?
A: Wool fleece helps maintain body temperature, making UGG footwear appropriate for all climates.

5.Q: Can I wear my boots in the rain or snow?
A: Sheepskin is naturally water resistant, and therefore small amounts of moisture will not seep through or damage it. For more complete protection, we recommend treating products with a Stain and Water Repellent. Boots/shoes with full grain leather uppers are waterproof, but it is still recommended that they be treated.

6.Q: How do I know if I have the right size?
A: UGG Footwear should be snug, but not uncomfortable. They will give a little small as they mold to your foot, resulting in a comfortable fit.

7.Q: What size should I order if I am in between sizes?
A: If you are in between sizes it is recommended by the manufacturer that you size down to the next whole size.(For example: If you wear a size 8.5 you should order a size 8.) They may be snug at first, but the footwear will stretch a little as the fleece footbeds form to each individual foot.

8.Q: What about delivery time?
A: For packages shipping, all orders may take about 1 week delivery time to your door and also you can track online any time.

9.Q: Do you ship internationally?
A: Yes, we ship internationally.

10.Q: Do you charge for shipping and sales tax?
A: No. There is never sales tax and all are shipped to you free of charge.

11.Q: How to tracking my order?
A: After receiving your order, please allow up to 6 hours for your order to be shipped. Once your order is shipped you will receive an email with your order tracking number.